Advantages
With WPFACEIT, you can connect with a WP service technician via live video right at your machine—no waiting, no travel. Using a smartphone or tablet, the expert sees what you see in real time and guides you step by step toward a solution. Faster, more affordable, and just as effective as having a technician on site.
Service Just Like On-Site
Get professional support from WP service technicians via live video—almost as if a technician were right there at your machine.
With WP FACEIT, a WP service technician connects directly with you via live video at your machine. Using the camera on your smartphone or tablet, the expert gets an immediate view of the situation and can guide you step by step—quickly, precisely, and in a practical way.
Minimal downtime
Thanks to the live video app, you can get immediate help and resolve issues quickly, without long wait times.
With WP FACEIT, a WP service technician connects directly with you at the machine via live video. Using the camera on your smartphone or tablet, the expert gets an immediate view of the situation and can guide you step by step—quickly, precisely, and in a practical way.
Efficient Error Analysis
Use the documentation and logging features to analyze errors in detail and prevent future problems.
During the live session, relevant information can be documented and recorded. This creates a traceable error history that provides valuable insights into recurring issues and supports your maintenance efforts in the long term.
AI-generated illustration The illustrations were created in cooperation between humans and artificial intelligence. They show a future in which technology is omnipresent, but people remain at the center.Cost-effective and time-efficient
Reduce travel costs and save valuable time with our digital service solution.
In many cases, digital support eliminates travel time and travel expenses. You benefit from faster assistance, lower service costs, and a more efficient use of your resources—all backed by comprehensive technical expertise.
Expert on Call
WP FACEIT automatically logs every live support session—including session duration, conversation content, and relevant information. This creates a traceable error history without any manual effort.
For recurring issues, you can immediately see what has already been tried and how the problem was resolved—saving time and speeding up every subsequent service request.
Features of WP FACEIT – Fast Support, Right at the Machine
- Easy one-click request for a video support appointment
- Direct connection with a dedicated WP service representative
- Live on-screen instructions—targeted directly at the problem area
- Automatic documentation of the entire service case
- Recording of session duration for later analysis
Bitte einen Punkt auswählen
Use Cases – How to Use WPFACEIT
Once approved, you'll receive a notification and can start the live video call directly through the app, where the assigned WP technician will guide you step by step through the troubleshooting process.
Bitte einen Punkt auswählen
